Terms & Conditions

These Terms & Conditions ("Terms") govern the contractual relationship between BioHealthcare Club Ltd (trading as BioHealthcare Club™, "the Company", "we", "us", "our") and any individual or entity ("Member", "you", "your") who applies for, is granted access to, or uses any BioHealthcare Club™ service in any jurisdiction.

By submitting a membership application, completing an initial health assessment, executing a membership agreement, or otherwise accessing or using our services, you confirm that you have read, understood, and unconditionally agreed to these Terms in their entirety. If you do not agree, you must not use our services.

Our Services at a Glance

2.1 Eligibility Requirements

• You must be aged 18 years or over in every jurisdiction in which we operate.
• You must have the legal capacity to enter a binding contract.
• You must complete a mandatory initial health assessment to determine programme suitability.
• You confirm that all information provided during application and on an ongoing basis is accurate, complete, and current.
• Our services are not suitable for individuals with certain medical conditions; clinical screening determines eligibility at our sole discretion.

2.2 Membership Tiers

2.3 Membership Contract Formation

A binding membership contract is formed only upon our written confirmation of your accepted membership, issued to your registered email address. We reserve the right, at our sole and absolute discretion, to decline any application without providing a reason and without liability.

2.4 Membership Duration & Renewal

Membership terms are as agreed in your individual membership agreement. Unless otherwise stated, memberships are provided on a rolling or fixed-term basis as confirmed at the point of acceptance. Renewal terms, pricing, and conditions are communicated no less than 30 days prior to any renewal date.

3.1 Core Ecosystem Services

Subject to your membership tier and individual programme design, BioHealthcare Club™ services may include any combination of the following:

3.2 Service Availability & Variation

Not all services are available in all jurisdictions, locations, or for all membership tiers. We reserve the right to modify, restrict, or withdraw any service element at any time. Where a change materially affects your programme, we will provide reasonable advance notice. Services may also vary based on your individual health assessment and clinical recommendations.

4.1 Device & Data Requirements

Continuous monitoring via BioBodyTrack™ requires you to wear or use assigned monitoring equipment as directed. You agree to:

• Use all monitoring devices in accordance with issued instructions and guidelines;
• Keep devices charged, maintained, and worn as directed for accurate data capture;
• Report device faults, damage, or data gaps to your specialist team promptly;
• Not tamper with, modify, or share devices with third parties;
• Return all devices upon membership termination in the condition issued, reasonable wear excepted.

4.2 Data Accuracy & Limitations

Monitoring accuracy may be affected by device wear, skin contact, movement, environmental conditions, and individual physiological variation. No monitoring system provides 100% accuracy at all times. Your specialist team interprets data trends in clinical context — individual readings should not be acted upon in isolation.

4.3 Monitoring Data Ownership

Biological and biometric data generated through BioBodyTrack™ is your personal health data, processed in accordance with our Privacy Policy and applicable data protection laws. Aggregated, anonymised data may be used for programme improvement and scientific research purposes. Full details are set out in Section 10 (Data & Privacy).

5.1 Nature of Medical Oversight

Every BioHealthcare Club™ programme is governed by a Biomedical Doctor™ — a clinically trained physician who oversees programme design, biological data interpretation, and member safety. This oversight is focused on performance, optimisation, and prevention within the scope of your programme. It does not constitute the provision of primary medical care, specialist clinical diagnosis, or ongoing treatment of any medical condition.

5.2 Your Medical Disclosure Obligations

You agree to proactively and honestly disclose to your specialist team, prior to and throughout your membership:

• All pre-existing medical conditions, whether diagnosed, suspected, or under investigation;
• All current and recent medications, supplements, hormonal therapies, and prescribed treatments;
• Any changes to your health, new symptoms, or new diagnoses arising during membership;
• Any recent surgical procedures, hospital admissions, or significant medical events;
• Pregnancy, planned pregnancy, or recent childbirth;
• Any known genetic conditions or family medical history relevant to the services provided.

Failure to disclose material health information may result in programme suspension and releases BioHealthcare Club™ from any liability arising from undisclosed conditions.

5.3 Member Health Responsibilities

• You are responsible for following your programme as designed by your specialist team;
• You must inform your team immediately if you experience any adverse symptoms, injury, or health concern during or after any session or programme activity;
• You must not self-adjust prescribed elements of your programme without specialist agreement;
• You must continue to attend your own GP and all existing healthcare appointments as appropriate;
• You must not act on programme data or guidance in a way that conflicts with advice from your treating physician without discussing this with your BioHealthcare Club™ Biomedical Doctor™ first.

5.4 Limitation of Medical Scope

BioHealthcare Club™ does not provide emergency medical services, A&E cover, diagnosis of acute illness, or treatment of clinical conditions. In any medical emergency, you must immediately contact emergency services (999 / 112 / 911 as applicable to your location) and your existing healthcare providers.

6.1 Pricing Philosophy

BioHealthcare Club™ memberships are individually priced based on your specific biological profile, programme design, monitoring requirements, and specialist team allocation. We do not operate fixed-price tiers because no two members' biology — or needs — are identical. Your membership price is confirmed in writing upon acceptance.

6.2 Payment Terms

• All fees are payable in the currency confirmed in your membership agreement: GBP (UK), USD (USA), EUR (EU / Ireland), or AED (UAE).
• Membership fees are due as specified in your agreement (monthly, quarterly, or annually as confirmed).
• Payment is processed via approved payment methods including major credit and debit cards and approved digital payment platforms.
• Currency conversion fees, where applicable, are solely your responsibility.
• All prices are inclusive of applicable local taxes (VAT, GST, sales tax) where required by law.
• Prices are subject to annual review; changes are communicated no less than 30 days prior to taking effect for existing members.
• Missed or failed payments may result in programme suspension until resolved.

6.3 Additional Charges

Additional services, tests, or programme elements requested outside your agreed membership scope are billed separately and require prior written agreement. No additional charge will be incurred without your explicit consent.

7.1 Cooling-Off Period

Where you are a consumer based in the UK or European Union, you have a statutory right to cancel your membership agreement within 14 days of the date of confirmation ("Cooling-Off Period"), without providing a reason. To exercise this right, you must notify us in writing to legal@biohealthcareclub.com before the expiry of the 14-day period.

7.2 Cancellation After Cooling-Off

Following the Cooling-Off Period, cancellation is subject to the notice period specified in your individual membership agreement (typically 30, 60, or 90 days depending on your tier). Cancellation during a fixed-term membership may result in an early termination charge as set out in your agreement.

7.3 Refunds

• Fees paid for services already delivered are non-refundable save in the event of our material breach or as required by applicable consumer law.
• Refunds for prepaid periods not yet commenced are issued at our discretion, less reasonable administrative and service-setup costs already incurred.
• Refunds are processed to the original payment method within 14 business days of the agreed refund date.

7.4 Suspension for Medical Reasons

Where you are temporarily unable to participate in your programme for documented medical reasons, we will work with you to agree a fair and reasonable programme pause or adjustment. Please contact your specialist team as early as possible.

7.5 Termination by BioHealthcare Club™

We reserve the right to terminate your membership with immediate effect in the event of: material breach of these Terms; conduct detrimental to other members or staff; provision of materially false information; or where continued membership presents a clinical safety risk. In such circumstances, refund entitlement is assessed on a case-by-case basis in line with applicable law.

8.1 General Standards

As a BioHealthcare Club™ member, you agree to conduct yourself at all times in a manner consistent with our values of precision, respect, and excellence. You agree to:

• Treat all staff, Biomedical Doctors™, coaches, chefs, and fellow members with respect and professionalism;
• Follow all health, safety, and facility rules at any Connect™ club or studio location;
• Arrive for scheduled sessions on time and provide adequate notice (minimum 24 hours) for cancellations or rescheduling;
• Engage honestly with your specialist team and not withhold health-relevant information;
• Use the member app and digital tools in good faith and as directed.

8.2 Prohibited Conduct

You must not at any time:

• Use any BioHealthcare Club™ facility, service, or data for any unlawful purpose;
• Record, photograph, or film other members, staff, or facilities without explicit consent;
• Share or disclose another member's identity, health data, or programme details;
• Attempt to access systems, data, or areas beyond your authorised access;
• Misrepresent your identity or health status for any purpose;
• Use performance-enhancing substances not prescribed or approved by your BioHealthcare Club™ Biomedical Doctor™;
• Reproduce, distribute, or commercially exploit any BioHealthcare Club™ programme, content, or intellectual property.

8.3 Compliance with Applicable Law

You are solely responsible for your own compliance with all applicable laws in your jurisdiction, including those relating to health, fitness, nutrition, and data protection, in connection with your use of BioHealthcare Club™ services.

9.1 Our Intellectual Property

All content, systems, materials, and intellectual property associated with BioHealthcare Club™ — including but not limited to:

• Brand names and trademarks: BioHealthcare Club™, Cellular Performance™, Human Cellular Fitness Club™, Biomedical Fitness™, BioBodyTrack™, Biomedical Doctor™, Biomedical Fitness Trainer™, Biomedical Chef™, Freedom™, Connect™, Elite™;
• Programme designs, algorithms, methodologies, and monitoring systems;
• Digital products, member app, health dashboard, and associated software;
• Reports, assessments, health intelligence outputs, and visual designs;
• Website content, marketing materials, and all written, graphic, and audiovisual content;

— are the exclusive intellectual property of BioHealthcare Club Ltd or its duly licensed partners and are protected by applicable intellectual property laws.

9.2 Licence to Member

We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use your member dashboard, app, and programme materials solely for the purpose of your individual membership and programme. This licence does not permit reproduction, distribution, sublicensing, or commercial exploitation of any content.

9.3 Your Health Data

Biological and health data generated during your membership remains your personal data. BioHealthcare Club™ holds and processes it as a data processor or controller (as applicable) in accordance with our Privacy Policy. Anonymised, aggregated insights derived from programme data may be used for research and service improvement. No personally identifiable data is sold to third parties.

10.1 Data We Collect

In providing our services, we collect, process, and store personal data including — but not limited to — identity information, contact details, payment information, health and biometric data, biological monitoring data, genetic and microbiome data (where applicable), programme performance data, and communications with your specialist team. Health and biometric data constitutes Special Category Data under applicable data protection law and is handled accordingly with heightened safeguards.

10.2 Legal Basis for Processing

10.3 Your Data Rights

Subject to applicable law, you have the right to access, correct, delete, restrict processing of, and port your personal data. You may also withdraw consent for processing based on consent at any time. To exercise any data right, contact our Data Protection Officer at dpo@biohealthcareclub.com.

10.4 Jurisdiction-Specific Compliance

Our lead supervisory authority in the EU is the Data Protection Commission (DPC), Ireland. In the UK, it is the Information Commissioner's Office (ICO). Full details are set out in our Privacy Policy, available at biohealthcareclub.com.

11.1 Liability Cap

To the fullest extent permitted by applicable law in each jurisdiction in which we operate, BioHealthcare Club™'s total aggregate liability to you arising from or in connection with your membership and services — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total membership fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

11.2 Excluded Losses

We exclude all liability for the following categories of loss, regardless of whether such losses were foreseeable at the point of contract:

• Loss of income, profit, revenue, or anticipated savings;
• Loss of business, contracts, or opportunity;
• Loss or corruption of data;
• Reputational damage or loss of goodwill;
• Any indirect or consequential loss of any kind;
• Losses arising from your failure to follow programme guidance, specialist advice, or these Terms;
• Losses arising from undisclosed health conditions or pre-existing circumstances not communicated to your specialist team.

11.3 Non-Excludable Liability

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our proven negligence; fraud or fraudulent misrepresentation; any liability that cannot lawfully be excluded or limited under the laws of the applicable jurisdiction.

12.1 Use of Independent Practitioners

BioHealthcare Club™ may engage independent third-party healthcare practitioners, Biomedical Fitness Coaches, nutritionists, Biomedical Chefs, and specialist service providers ("Subcontractors") to deliver certain elements of your programme. Such Subcontractors operate as independent professionals and are not employed by, or agents of, BioHealthcare Club Ltd.

12.2 Limitation of Liability for Subcontractors

To the fullest extent permitted by applicable law, BioHealthcare Club™ does not accept liability for any act, omission, negligence, error, or misconduct of any Subcontractor, including any injury, harm, or adverse outcome arising during or following service delivery by a Subcontractor. All such interactions are provided at your own risk, subject to applicable mandatory consumer law protections.

12.3 Vetting & Standards

BioHealthcare Club™ takes reasonable steps to engage appropriately qualified, experienced, and vetted Subcontractors. We verify professional registrations and qualifications at the point of engagement. However, we do not guarantee the ongoing performance, clinical decisions, or regulatory standing of independent third-party practitioners after engagement.

13.1 Primary Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, save where mandatory local consumer protection law requires otherwise in your jurisdiction of residence.

13.2 Consumer Protections by Jurisdiction

13.3 Registered Addresses

14.1 Our Right to Amend

BioHealthcare Club™ reserves the right to amend, update, or replace these Terms at any time to reflect changes in our services, applicable law, regulatory requirements, or business operations. Where changes are material, we will provide no less than 30 days' written notice to your registered email address before they take effect.

14.2 Acceptance of Revised Terms

Continued use of BioHealthcare Club™ services following notice of revised Terms constitutes your acceptance of the updated Terms. If you do not accept the revised Terms, you may exercise your cancellation rights as set out in Section 7 within the notice period.

14.3 Version Control

All versions of these Terms are archived and available upon request. The version date and version number displayed at the top of this document and in the sidebar are the controlling version for your membership as of its effective date.

15.1 General Enquiries

15.2 Complaints Procedure

We are committed to resolving any concerns promptly and fairly. If you have a complaint about any aspect of your membership or programme:

1. Raise the matter first with your dedicated specialist team;
2. If unresolved, escalate in writing to legal@biohealthcareclub.com with full details;
3. We will acknowledge receipt within 5 business days and aim to resolve all complaints within 28 days;
4. If you remain unsatisfied, you retain the right to refer the matter to the relevant statutory consumer or data protection authority in your jurisdiction.